The Wallet & Auto-Recharge
How your Noddle wallet balance works and how auto-recharge keeps it funded.
Last updated: August 13, 2026
Usage-based features in Noddle — calls, texts, emails, and AI tools — are paid for out of a wallet: a running balance of pre-loaded funds attached to your account. This article explains how the wallet is drawn down, how auto-recharge keeps it topped up, and what happens if it runs dry. For the actual per-unit rates, see Communication Charges and AI Feature Charges.
How the Wallet Works
Your wallet holds a dollar balance. Every time you or your team uses a metered feature — an outbound call, an SMS segment, an AI-generated response — Noddle deducts the corresponding rate from that balance in real time. There's no invoice to wait on; usage is paid for as it happens, straight out of the wallet.
Auto-Recharge
Auto-recharge keeps the wallet from running out on its own. Once it's set up, Noddle watches the balance in the background and reloads it automatically once it drops too low — no manual top-ups required.
Auto-recharge is built around two settings you control:
- Recharge threshold — the balance that triggers a reload (e.g., "recharge when the wallet drops below $10").
- Recharge amount — how much gets added back each time the threshold is hit (e.g., "add $50").
When your balance crosses the threshold, Noddle charges the card on file for the recharge amount and adds it straight to the wallet. This can happen multiple times a billing cycle if usage is high — there's no cap on how often it triggers, only on how low the balance is allowed to get before it fires again.
Setting It Up
- Go to Settings > Company Billing.
- Open the Wallet section.
- Set your recharge threshold and recharge amount.
- Confirm the card on file is the one you want charged.
If the Wallet Hits Zero
If the balance reaches zero — for example, if auto-recharge is turned off, or a recharge attempt fails because the card on file was declined — metered features stop working until the wallet is funded again. Non-metered parts of Noddle (your CRM, contacts, pipelines, etc.) aren't affected; it's only usage-based sending and AI features that pause.
Adding Funds Manually
You don't need auto-recharge on to use the wallet — you can top it up by hand at any time:
- Go to Settings > Company Billing > Wallet.
- Click Add Funds.
- Enter an amount and confirm with your card on file.
The funds are available immediately and draw down the same way as an auto-recharge top-up.