Making & Receiving Calls in Noddle
Make and receive calls in the browser, with routing and missed-call text-back.
Noddle includes a built-in phone system so you can make and receive calls directly from your browser or mobile app.
How It Works
When you provision a phone number in Noddle, that number handles both SMS and calls. Call logs are recorded automatically in the contact's activity timeline.
Making an Outbound Call
- Open a contact's card.
- Click the phone icon next to their phone number.
- A softphone dialer will appear in your browser. Click Call to connect.
Receiving Inbound Calls
When a contact calls your Noddle number, a call notification appears in your browser. Click Answer. Calls are routed to the team member assigned to that number.
Tip: You can forward calls to a personal cell or landline under Settings > Phone System so you never miss a call when you're not logged in.
Call Routing Options
Under Settings > Phone System, configure:
- Call forwarding — forward to a specific external number
- Voicemail — set a custom greeting; voicemails are transcribed and stored automatically
- Call whisper — hear a brief message before connecting (e.g., "Incoming lead from your website")
- Missed call text-back — automatically send an SMS when a call is missed
Missed Call Text-Back Automation
When a contact calls and no one answers, Noddle can automatically text them back.
- Go to Automations > + Create Automation.
- Set the trigger to Missed Call.
- Add action: Send SMS with a message like: "Hi [first name], sorry we missed your call! We'll get back to you shortly."
This single automation recovers a significant number of leads who would otherwise move on.