Terms and Conditions

1. Overview of Noddle

Noddle is a business software platform that helps organizations manage customer relationships, contacts, communications, calendars, forms, pipelines, automations, email marketing, SMS messaging, invoicing, payments, social media planning, and related operational workflows.

Noddle may include access to third-party infrastructure, integrations, or embedded tools, including but not limited to CRM, messaging, email, calendar, payment processing, website forms, and automation systems.

2. Eligibility and Account Registration

To use Noddle, you must:

• Be at least 18 years old.
• Have authority to bind the business, organization, or entity you represent.
• Provide accurate, current, and complete account information.
• Keep your login credentials secure.
• Promptly update account information when it changes.

You are responsible for all activity that occurs under your account, including activity by team members, staff, contractors, or other users you invite into your Noddle account.

3. Acceptable Use

You agree to use Noddle only for lawful business purposes and in compliance with these Terms, applicable laws, platform rules, carrier requirements, and third-party service requirements.

You may not use Noddle to:

• Violate any law, regulation, or third-party right.
• Send spam, unsolicited messages, deceptive communications, or unlawful marketing.
• Upload, store, transmit, or distribute harmful, abusive, defamatory, obscene, misleading, fraudulent, or infringing content.
• Misrepresent your identity, business, products, services, or relationship with another person or organization.
• Interfere with, disrupt, reverse engineer, scrape, overload, or compromise the Service.
• Attempt to gain unauthorized access to Noddle, other accounts, systems, or networks.
• Use Noddle for illegal products, services, campaigns, or activities.
• Upload malware, malicious code, or content designed to compromise security.
• Use the Service in a way that damages Noddle, Arrival Creative, our partners, carriers, payment processors, or other users.

We may suspend or terminate access if we believe your use of Noddle violates these Terms, creates legal risk, harms platform performance, threatens deliverability, or exposes us or others to liability.

4. Customer Data and Responsibilities

You are responsible for the data you upload, import, collect, store, or process through Noddle, including contact records, customer information, email addresses, phone numbers, form submissions, calendar bookings, messages, files, payment-related information, and other business data ("Customer Data").

You represent and warrant that:

• You have the right to collect, upload, use, and process Customer Data through Noddle.
• Your Customer Data is accurate to the best of your knowledge.
• You have obtained all required permissions, consents, and authorizations from contacts, customers, subscribers, leads, and users.
• Your use of Customer Data complies with applicable privacy, marketing, consumer protection, data protection, and communications laws.

You are responsible for maintaining your own records, backups, policies, and compliance procedures. Noddle is a tool; it does not replace your responsibility to operate your business lawfully.

5. Email, SMS, Calls, and Communications Compliance

Noddle may allow you to send emails, SMS messages, phone calls, voicemail drops, appointment reminders, marketing messages, transactional notices, and other communications.

You are solely responsible for ensuring that your communications comply with all applicable laws and industry rules, including, where applicable:

• CAN-SPAM Act
• Telephone Consumer Protection Act (TCPA)
• A2P 10DLC carrier requirements
• CTIA guidelines
• State privacy and telemarketing laws
• International privacy and communications laws where applicable
• Email service provider, phone carrier, and messaging platform policies

You agree that:

• You will only contact people who have provided the legally required consent.
• You will not send SMS or marketing messages to contacts who have not opted in.
• You will honor unsubscribe, STOP, opt-out, and do-not-contact requests promptly.
• You will not use purchased, scraped, rented, or improperly obtained contact lists.
• You will include required identification, disclosure, and opt-out language where applicable.
• You will not use misleading subject lines, sender names, caller IDs, links, offers, or message content.
• You understand that message deliverability is not guaranteed.

For SMS programs, message and data rates may apply. Message frequency varies. Contacts may opt out by replying STOP and may request help by replying HELP. Carriers are not liable for delayed or undelivered messages.

6. Website, Forms, Calendars, and Public Pages

Noddle may provide tools to create or host forms, calendars, booking pages, landing pages, funnels, surveys, links, or other public-facing pages.

You are responsible for:

• The accuracy of information displayed on your pages.
• The legality of your offers, claims, promotions, and content.
• Publishing appropriate privacy policies, terms, disclaimers, consent language, and opt-in notices.
• Ensuring forms and consent checkboxes meet legal and carrier requirements.
• Testing forms, calendars, automations, redirects, and notifications before public use.

We do not guarantee that your public pages, forms, or calendars will be error-free, uninterrupted, compliant, or suitable for your specific business use without your own review.

7. Payments, Invoices, and Financial Transactions

Noddle may include tools for invoices, payment links, order forms, donations, subscriptions, estimates, or other financial transactions.

Payment processing may be handled by third-party processors such as Stripe or other providers. Your use of payment features is subject to the terms, fees, underwriting, limitations, and policies of those providers.

You are responsible for:

• The accuracy of invoices, prices, taxes, discounts, terms, and payment instructions.
• Delivering products, services, receipts, refunds, and customer support.
• Handling disputes, chargebacks, failed payments, cancellations, and tax obligations.
• Complying with payment processor rules and applicable financial laws.

Arrival Creative is not responsible for payment processor errors, account holds, declined transactions, chargebacks, tax calculations, or funds availability.

8. Third-Party Services and Integrations

Noddle may connect with or rely on third-party services, including email providers, SMS carriers, phone providers, payment processors, calendar providers, website platforms, social media platforms, automation tools, analytics tools, and other integrations.

We are not responsible for third-party services, including their availability, security, performance, pricing, data practices, policy changes, outages, or errors. Your use of third-party services may be governed by separate terms and privacy policies.

We may add, change, suspend, or remove integrations at any time.

9. Fees, Billing, and Subscription Terms

If your use of Noddle is subject to fees, you agree to pay all applicable charges according to the plan, proposal, invoice, order form, or agreement associated with your account.

Unless otherwise stated in writing:

• Fees are due according to the billing terms provided at signup or invoicing.
• Subscription fees may renew automatically until canceled.
• Usage-based fees, messaging fees, carrier fees, phone number fees, email fees, AI fees, payment processing fees, or integration fees may apply.
• Late or failed payments may result in suspension or termination of access.
• Fees are non-refundable except where required by law or expressly stated in writing.

We may change pricing, plans, or included features with reasonable notice where required.

10. Ownership and Intellectual Property

Noddle, the website, software, workflows, templates, documentation, branding, design, systems, and related materials are owned by Arrival Creative or our licensors and are protected by intellectual property laws.

You may not copy, resell, sublicense, reproduce, modify, distribute, reverse engineer, or create derivative works from Noddle except as expressly permitted.

You retain ownership of your Customer Data and content. By using Noddle, you grant us the limited right to host, process, transmit, display, and use Customer Data as necessary to provide, maintain, secure, support, and improve the Service.

11. Templates, Documentation, and Recommendations

Noddle may provide templates, documentation, automations, examples, suggested language, workflows, forms, email structures, SMS language, or other implementation guidance.

These materials are provided for convenience and general business use only. You are responsible for reviewing and adapting them for your specific legal, regulatory, operational, and brand requirements.

We do not guarantee that any template, automation, workflow, or suggested language is legally compliant for your particular business, industry, jurisdiction, or use case.

12. Service Availability and Changes

We aim to provide a reliable Service, but we do not guarantee that Noddle will always be available, uninterrupted, secure, or error-free.

The Service may be affected by:

• Maintenance
• Updates
• Third-party outages
• Carrier filtering
• Email deliverability issues
• Payment processor issues
• Internet or hosting failures
• Security events
• Configuration errors
• User-created automations or integrations

We may modify, update, suspend, or discontinue features at any time. We are not liable for downtime, delays, data loss, deliverability issues, or interruptions except as required by law.

13. Security

We take reasonable measures to protect the Service, but no system is perfectly secure.

You are responsible for:

• Keeping passwords and login credentials confidential.
• Using strong passwords and multi-factor authentication where available.
• Managing user permissions carefully.
• Removing access for former employees, contractors, or users.
• Avoiding the upload of unnecessary sensitive information.
• Promptly notifying us of suspected unauthorized access or security issues.

You may not test, scan, probe, or attempt to compromise Noddle's security without written permission.

14. Privacy

Your use of Noddle is also subject to our Privacy Policy, which explains how we collect, use, and handle information. By using Noddle, you agree to the practices described in the Privacy Policy.

If you use Noddle to collect personal information from your customers, leads, subscribers, or website visitors, you are responsible for publishing and maintaining your own privacy policy and for complying with applicable privacy laws.

15. Confidentiality

In using Noddle, either party may access non-public business, technical, financial, customer, or operational information. Each party agrees to use reasonable care to protect confidential information and not disclose it except as needed to provide or use the Service, comply with law, or enforce these Terms.

16. Account Suspension and Termination

We may suspend or terminate your access to Noddle if:

• You violate these Terms.
• Required payments are overdue.
• Your use creates legal, security, deliverability, carrier, payment, or reputational risk.
• A third-party provider, carrier, or payment processor requires suspension.
• We are required to do so by law.
• Your account is inactive or discontinued.

You may stop using Noddle at any time. Cancellation terms may depend on your subscription, proposal, invoice, or separate written agreement.

Upon termination, your access to the Service may end, and we may delete or restrict access to Customer Data according to our retention practices, legal obligations, and technical limitations. You are responsible for exporting any data you need before termination where export tools are available.

17. Disclaimers

Noddle is provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, accuracy, deliverability, revenue results, marketing performance, compliance outcomes, or error-free operation.

We do not guarantee that:

• Your emails, SMS messages, calls, or notifications will be delivered.
• Your automations will always run exactly as expected.
• Your forms, calendars, or integrations will be uninterrupted.
• Your use of Noddle will produce leads, sales, revenue, donations, appointments, or other business outcomes.
• The Service will meet every legal or regulatory requirement applicable to your business.

18. Limitation of Liability

To the fullest extent permitted by law, Arrival Creative and its owners, employees, contractors, partners, vendors, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, reputational harm, failed messages, failed automations, or loss of goodwill.

To the fullest extent permitted by law, our total liability for any claim related to the Service will not exceed the amount you paid to us for Noddle during the three months before the event giving rise to the claim, or $100 if no amount was paid.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

19. Indemnification

You agree to defend, indemnify, and hold harmless Arrival Creative and its owners, employees, contractors, partners, vendors, and licensors from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising from or related to:

• Your use of Noddle.
• Your Customer Data.
• Your products, services, offers, or business practices.
• Your communications, marketing, SMS, calls, emails, or automations.
• Your violation of these Terms.
• Your violation of law or third-party rights.
• Your use of third-party services or integrations.

20. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the Effective Date above or provide notice where required.

Your continued use of Noddle after updated Terms become effective means you accept the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

21. Governing Law

These Terms are governed by the laws of the state where Arrival Creative is organized or principally operates, without regard to conflict of law principles, unless a different governing law is required by a separate written agreement or applicable law.

22. Contact

If you have questions about these Terms, contact:

23. Signup Consent Statement